An electricity company has apologised to a customer who suffered an unexpected power outage in the night The customer said the power suddenly went off, and he had to send a message to Octopus Energy to notify them In response to the message,
Octopus Energy said it was going to reimburse the man NN191,000 so he could pass the night at a hotelA Nigerian man has shared the message he got from an electricity company after a power outage.
The man, @dreynow, who lives in the UK, said his power supply suddenly went off, and he had to message the power company. Upon receiving the customer’s message, the power company Octopus Energey sent a reply, which is trending on social media. The power company apologised profusely for the power outage and even offered to refund the customer £100 (N191,000).
Octopus said the money would enable the customer to spend the night at a hotel instead of staying at home without electricity. The company said it would send a technician to have the issue fixed the next day. The company wrote: “As you are without electricity, we would be happy to reimburse the cost of a hotel tonight up to £100.”
